Frequently Asked Questions
How does Free Shipping works?
All orders amounting to £300 or more are eligible for free shipping.
How do I track my package?
You will receive an email with your tracking details from the shipping agency handling your order. Follow the instructions and track your order.
What are the best shipping options?
We are partnered with local and international couriers who use carriers like Fedex, DHL, TNT and EMS to give you lots of flexibility. Need it overnight? We got you. Okay to wait a few days? We can do that too. All shipping options are available at checkout.
What is the legal age to order?
The legal age to order from our website is 18years and above. We do not accept orders from persons younger than 18yrs of age. We advice you avoid ordering or using our website until you are of age
Which Payment methods are available?
We accept payments through secured bank account, PayPal, & Cryptocurrencies like BTC and USDT.
Can I change or cancel my order?
Yes, orders can be canceled or changed at an hour before the scheduled delivery time. Make sure you email our support team immediately incase you want to cancel order.
What is “package tracking” in my orders?
Package tracking helps our customers to keep live track of the order status of their ordered products and services.
What should I do if I receive a damaged or wrong product?
Immediately contact our support team via email or leave us a message on our live chat support with your product details including your order number and account name.
How long will delivery take?
Most orders arrive in 2-3 business days, if you place an order before 5pm. Delivery to some remote locations and small towns in the UK and Europe can take up to 3-4 business days. Orders placed on weekends and statutory holidays are processed on the following business day. You can check the status of your order on our website under My Account.
Is my personal data secured and safe?
Your information and all your transactions data are not shared with anyone. Your information is kept confidential and not disclosed to any third party. We assure you, you are safe and secure while dealing with us.